Effective Date: 08/15/2025
TrackIQ Inc. (“TrackIQ,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use our beta platform, website, and related services (collectively, the “Services”).
By using TrackIQ, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
Who We Are & Contact Info
TrackIQ Inc.
A Delaware Corporation
Email: support@trackiq.com
Information We Collect
We collect:
Account Information – Name, email, password, and other details you provide when signing up.
Billing Information – Payment details processed securely by Stripe (we do not store full card numbers).
Connected Account Data – Data from Amazon, Slack, and other integrations you authorize, including retail, advertising, and AMC data.
Usage Data – Information about how you use TrackIQ, including analytics from Google Analytics and tracking tools like Hotjar.
Cookies – For authentication, analytics, and marketing purposes.
How We Use Your Information
We use your data to:
Provide and operate the Services.
Improve and develop new features.
Communicate with you about your account and updates.
Process payments and manage subscriptions.
Send marketing communications (you can opt out).
Comply with legal obligations.
We may use aggregated or anonymized data to analyze trends, improve our services, and share industry insights — this data will not identify you personally.
Sharing Your Information
We only share data to:
Facilitate core platform features (e.g., hosting on AWS, payment processing with Stripe, analytics via Google Analytics).
Work with trusted service providers and partners under confidentiality agreements.
Comply with legal or security requirements.
We never sell your personal information.
Data Storage & Security
Data is stored on secure AWS servers located in the United States.
We use encryption in transit and at rest.
Access to personal data is restricted to authorized personnel only.
Your Rights
Depending on your location (including under GDPR and CCPA), you may have the right to:
Access and receive a copy of your data.
Correct inaccurate information.
Delete your data.
Object to or restrict certain processing.
Withdraw consent at any time.
To exercise these rights, contact support@trackiq.com.
Cookies & Tracking
We use cookies and similar technologies for:
Authentication and security.
Analytics and performance measurement.
Marketing and advertising.
You can manage cookies through your browser settings.
Data Retention
We retain your data for as long as your account is active or as needed to provide the Services, comply with legal obligations, or resolve disputes.
Beta Disclaimer
The beta platform is provided “as-is.” Features may change, be added, or be removed without notice.
Changes to This Privacy Policy
We may update this Privacy Policy and will notify you via email.